The following payment methods are accepted:
Payments are completely secure and confidential.
Yes ! We offer you the opportunity to pay in several installments with our payment partner Alma.
Take advantage of this offer to pay for your order in 4 installments with your Visa or Mastercard, at no additional cost.
When placing an order, you can choose this payment option by clicking on the “Pay in x4” icon.
Payment in installments is available in France, Belgium, Germany, Netherlands, Ireland, Austria, Luxembourg, Italy, Portugal and Spain for a total amount of 3000 euros maximum.
If you pay for your order in installments, you accept Alma’s general customer conditions. as well as the Alma special conditions for LUCKY ONE customers.
It is entirely possible to place an order by phone. The customer service will help you place an order on +33 1 71 75 94 66.
Unfortunately, it is no longer possible to cancel or modify an order after validation. This order must be returned by you upon receipt. For any problems following an order, please contact us.
For more information on returns, please see the Returns section.
Orders are generally shipped within 48 hours, you will receive an email containing the tracking number at the time of shipment.
To track your order, you can also make your request via the form below, by Whatsapp or via our online livechat.