RETURN WITHIN 30 DAYS

LUCKY ONE attaches great importance to your happiness. Buying jewelry is a unique and magical experience, which is why we offer you the opportunity to try it out for 30 days. You can return your jewel within 30 days of receiving your order.

Warning! The jewel will only be refunded or exchanged under certain conditions (see below)

Return, exchange or refund conditions :

You have the possibility to request an exchange or a refund of your order within 30 days of receipt of the order, by following the return process and conditions as below :

  • The return process has been respected
  • The jewel must be returned in perfect condition, unworn, in its original and complete packaging (jewel box, certificate of authenticity, etc.).
    Items returned incomplete, damaged, modified will not be accepted. In particular, products which have scratches, even discreet ones, will not be taken back.
  • Validation of the condition and conformity of the jewel, the setting and the stone, or any other constituent element of the product after analysis in our workshop by a master jeweler, which must correspond in every way to the product sent, without damage, modification or intervention of any kind.
  • In order to avoid any abuse, we will not accept multiple returns and refunds from the same person except in specific cases.
  • Products made to measure at the customer’s request, resized and engraved products cannot be returned.

What options are available :

  • Exchange

    You want another size, another color, another stone, another metal or just another jewelry ? Have your jewelry exchanged easily. New collections are frequently released on the LUCKY ONE online jewelry store, you will inevitably find what you are looking for.

  • Credit

    It’s hard to decide and you prefer to wait, even better, to share it with a loved one, do not hesitate to ask for a credit, with no date limit.

  • Refund

    You are not satisfied ? We are sorry, we will refund your entire order by credit card, transfer or PayPal.

How to return your package ? 

After making a return request by phone, e-mail, livechat or through the contact section on our online jewelry store and after validation by our customer service, you will receive by e-mail, the return mailing label to print and stick on the return package ready for shipment.

Upon receipt of your package at our premises, our customer service will contact you by phone and email to confirm the exchange or refund.

The refund of your order will be made no later than 30 days from the date on which you exercised this right.

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