RETURN
Returns are free in Europe (United Kingdom and Switzerland included), no additional costs apply.
Returns must be made within 30 days of receipt.
For more information, please see our general conditions of sale.
- Returns must be made within 30 days of receipt.
- Items must be returned within 30 days, in perfect condition, without having been worn, in their original and complete packaging (box and warranty certificate). Items returned incomplete, damaged, modified or damaged will not be returned. taken back. In particular, products which show scratches, even discreet ones, will not be taken back.
-
Products made to measure at the customer’s request, resized and engraved products cannot be returned.
-
To avoid any abuse, we do not accept multiple returns and refunds from the same person except in specific cases.
- Once the return has been validated, you will have the option to request an exchange, a credit, or a refund.
- Refunds will be made on the original form of payment and will be processed within 15 business days of return.
After receipt and approval of your return by our experts, you will have the possibility to request an exchange, a credit or a refund.
-
Exchange
You want another size, another color, another stone, or simply another piece of jewelry ? Get your jewelry exchanged with ease. New collections are frequently released on the LUCKY ONE online jewelry store, you will definitely find what you are looking for there. The price difference will be refunded to you if you change to a less expensive item.
-
Credit
It’s difficult to decide and you prefer to wait, even better, to share it with someone close to you, don’t hesitate to ask for a credit, with no date limit.
-
Refund
You are not satisfied, we are sorry, we will refund your entire order. Refunds will be issued on the original form of payment and will be processed within 15 business days of the return being approved.
You can make your return within 30 days of delivery by completing the form below. An advisor will contact you by email within 24 hours with the procedure to follow and the return label.
