GARANTEE & REPAIR
Each item ordered from the LUCKY ONE store benefits from a 2-year guarantee in the event of a defective product, defect or hidden defect.
In addition, each item comes with its certificate of authenticity and guarantee. This certificate will mention the characteristics of your article such as the gold content, the carat weight, the measurements or even the weight in gold.
In the event of a defective product, defect or hidden defect, you can request a return. We promise to repair or exchange your product at no additional cost.
This guarantee does not apply beyond 2 years but also on products which have been the subject of a repair, a resizing or any operation carried out by a third party other than the company LUCKY ONE .
The warranty does not apply to deterioration of the product linked to improper handling (shock, impact, chemical product, etc.).
We will be delighted to help you restore the shine to your jewelry. Please contact us for any repair requests.
The price of a repair service depends on the product and the intervention to be carried out.
The first resize is free.
Please take into consideration that a resizing is considered as such, only if it is feasible from a technical point of view without damaging the product and/or does not exceed 2 sizes larger or smaller than the original size, see 1 size for certain products.
If in doubt about your ring size, we strongly invite you to contact an advisor, request a ring sizer and/or consult the Size Guide section.
You can request a return in the event of a defective product or for an out-of-warranty repair by completing the form below. An advisor will contact you by email within 24 hours with the procedure to follow and the return label.
