CUSTOMER SERVICE
Choose the section you are looking for or contact us via:
Phone: +33 1 71 75 94 66 – Whatsapp – Email contact@luckyonebijoux.com
Resizing
Engraving & Custom Gift
FREQUENTLY ASKED QUESTIONS
Delivery and returns are free in all Europe (United Kingdom and Switzerland included), no additional costs apply. The delivery time is indicated on each product page or on the order page, however you can request a more precise estimate.
All deliveries are completely secure and confidential (no apparent mention of the brand and product on the package). Packages are insured until delivery.
To check the status of your order, please contact the Customer Service by email, by Whatsapp, by phone +33 1 71 75 94 66 or via our online livechat.
Orders are generally shipped within 48 hours, you will receive an email containing the tracking number at the time of shipment.
To track your order, you can also make your request via the form below, by Whatsapp, or via our online livechat.
- Returns must be made within 30 days of receipt.
- Returns are free of charges.
- To make a return request, please contact us. You will receive an email within 24 hours with the return instructions and the return label.
- Items must be returned within 30 days in perfect condition, unworn, in their original and complete packaging (box and warranty certificate).Items returned incomplete, damaged, modified or damaged will not be taken back. In particular, products which show scratches, even discreet ones, will not be taken back.
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Products made to measure at the customer’s request, resized and engraved products cannot be returned.
- Once the return has been validated, you will have the option to request a size change, an exchange, a credit, or a refund.
- Refunds will be made on the original form of payment and will be processed within 15 business days of return.
You can make your return within 30 days of delivery by completing the form below. An advisor will contact you by email within 24 hours with the procedure to follow and the return label.
All orders are delivered in luxurious packaging.
Each piece of jewelry is enhanced by a box accompanied by a certificate of authenticity and guarantee, wrapped and placed in a LUCKY ONE bag.
For each order, the packaging is placed in protected packaging without any apparent mention of delivery.
All deliveries are delivered by hand against signature, completely secure and confidential (no apparent mention of the brand and product on the package).
Packages are insured until delivery.
Yes, you can add a message to your order. To do this, simply fill in the box provided for this purpose on the order page.
Here is what we offer you:
- Request a blank card so you can write the message you want.
- Share your message with us and we will carefully write it by hand on the LUCKY ONE card.
If you are looking for gift ideas, we invite you to discover our gift ideas.
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